Services & Support

At Shenzhen Xin Brothers Automation Equipment Co., Ltd., we are committed to offering not only high-quality second-hand machinery but also a comprehensive range of services to support our international customers. From equipment selection to ongoing operation, we are here to ensure your machinery runs smoothly and reliably. Below is a detailed overview of the services and support we provide.

1. Expert Consultation and Equipment Sourcing

We understand that selecting the right second-hand machinery can be challenging, especially with specific industry and production requirements. Our expert team is here to offer personalized advice and guidance to help you find the best equipment for your needs.

• Equipment Recommendations: Based on your industry, production needs, and budget, we provide tailored suggestions to help you make the right choice.
• Sourcing Equipment: If the equipment you need is not available in our current stock, we leverage our vast network to source specific machines that meet your requirements.

2. Comprehensive Inspection and Repair

Before any equipment is offered for sale, it undergoes a thorough inspection and necessary repairs to ensure it is in good working condition. In addition to cleaning and refurbishing the exterior, we place a strong emphasis on repairing and replacing key parts and wearables.

• Detailed Inspection: Our technicians thoroughly inspect all mechanical and electrical components to ensure every system is functioning properly.
• Repair and Replacement of Parts: We repair or replace essential components and wearables to ensure the machinery is fully operational upon delivery.
• Cleaning and Refurbishment: Equipment is thoroughly cleaned and refurbished to improve both its appearance and performance.

3. Customization and Upgrades

We recognize that each customer has unique operational needs, which is why we offer equipment customization and upgrades to adapt the machinery to your specific requirements.

• Custom Adjustments: We can modify configurations, adjust controls, and make mechanical changes to align the equipment with your production processes.
• Upgrades: If required, we can upgrade certain components or features to improve performance or adapt older machinery to modern standards.

4. Installation Assistance and Training

We understand that installing industrial machinery can be complex. To ensure a smooth setup, we offer installation assistance and, upon request, on-site support for installation and training.

• Installation Support: We provide remote assistance for setting up the machinery and can arrange for on-site installation support if needed.
• On-Site Training: Upon request, we provide on-site training to ensure your team is fully familiar with the operation and basic troubleshooting of the equipment.

5. Lifetime Repair Services

While second-hand machinery does not come with a warranty, we offer lifetime repair services to ensure the long-term operation of your equipment. If you encounter any technical issues, our team is ready to provide repairs and support.

• Repair Services: We offer repair services for all machinery sold, ensuring that any issues can be addressed promptly to minimize downtime.
• Replacement of Wearable Parts: We provide replacement services for wearables and key components to ensure the continued smooth operation of the equipment over time.

6. Secure Packaging and Shipping Support

For international shipping, we ensure that all machinery is securely packaged to protect it during transport.

• Sturdy Wooden Crate Packaging: We package all equipment in durable wooden crates to safeguard it from damage during shipping.

7. Expanding Range of Equipment

As we grow, we continue to expand the types of machinery we offer. While we currently focus on printing and processing equipment, we are always adding new types of second-hand machinery to better serve the evolving needs of our international customers.

Shenzhen Xin Brothers Automation Equipment Co., Ltd. is dedicated to providing our clients with top-notch equipment and comprehensive service support. From initial consultation to ongoing maintenance, we work closely with you to ensure the success of your purchase. If you have any questions or need further information, please feel free to contact us. We look forward to helping you find the right second-hand machinery solutions for your business.